So my “perfect” purse is a piece of crap! I used it once or twice prior to gearing it up for my new job last week. Pssht! The moment I walked in the door the strap broke. “No problem, I know a repair guy!” I thought, foolishly! I also foolishly thought it was leather because inside it said “Genuine Quality” or some garbage like that. UGH! Sadly, repair guy said it’s made of vinyl, also showed me other spots it had torn or were about to (I’m assuming from just the one day’s use since I’d inspected it the day before and found no issues at all). He said it wasn’t repairable or even worth the effort.
The purse was perfect because the strap was the perfect length and the pockets are just right and in the right places but the closure is so cool! The repair guy said I should contact the company who made it (Relic) and send them pictures of it. He said it was shoddily made and really cheap materials. Funny, that tag inside said, “The finest materials!” I write to Relic and explain (minus the swear words) and they want me to pay for shipping to and from plus prove that I paid for it and it has to be within the last year, which was how I began the letter, “I bought this great purse over a year ago…” UGH!
So, hey, don’t buy their stuff. They suck! Their product sucks, despite it’s looks and “quality” promising and their warranty/customer service policy, while standard, left me feeling cold and unwanted. As a customer service guru myself (ask around), I take personal offense to this type of corporate bullshit! Hiding behind policy and not caring about one customer when you have so many…I know that the companies I have worked for, even some corporate giants, they cared about their customers. All of them! They stood behind their reputation for customer service and I mine!
I may take this sad sack to someone and see if they can make me a clone in real leather or if they could recommend a better material all together. I’d rather do something sustainable and not cruel if I can, but I need it to last a good long time! Y’all know I don’t have the moolah to go back to my old obsessive handbag hunt! Whew! Because I stopped when I found this bag! I found the “perfect” bag and stopped searching. How awful that I am so devastated by it’s failure now! Ugh! *ShakesFist*
Any recommendations on affordable materials for a close of my late, though not-so-great-after-all, purse?